Objective:
Unlock the secrets to making business easier through our transformative program on Legendary Customer Service. Recognize the immense value of retaining existing customers, where it's seven times easier to maintain than acquire new ones.
Delve into the essence of the 3 R's - Retention, Referrals, and Repeat Business - as you explore how leading companies foster a customer service culture that redefines success. Understand the art of creating an environment that not only retains customers but also generates word-of-mouth referrals and encourages repeat business.
Equip yourself with the Tools for Success by learning the proven approaches utilized by the top 5% of business development professionals. Elevate your customer service skills and contribute to the creation of a legendary customer experience that sets your business apart.
Enroll in "Legendary Customer Service" and pave the way for making business easier by cultivating enduring customer relationships, driving referrals, and ensuring repeat business for sustained success.
22 Hour
Duration
Location
3Day In Person Training
Online
Virtual Options
Suggested Minimum Participants
10-16
Grant Status
Qualifies
The Importance of After Sales Support & Service
Explore the critical role of managing customer expectations and discover strategies for creating ongoing trust and confidence. Learn to assure customers of your knowledge and capabilities to support them effectively. Join us in cultivating a continuous customer service drive within your organization, ensuring lasting satisfaction and loyalty.
How to Improve Customer Service
Discover the top three actions to enhance and sustain customer service excellence. Explore the key service attributes that hold significance for customers and learn effective strategies to address them. Acquire the skills to communicate with comfort and confidence, ensuring a positive and impactful interaction with your customers. Elevate your customer service approach with actionable insights and strategies.
Dealing with Different Behavior Styles
Understand that people aren't difficult; they're simply different. Acquire the skills to identify and communicate effectively with individuals of diverse styles, ensuring their concerns are addressed and trust is gained. Join us in fostering meaningful connections through an enhanced understanding of diverse behaviour styles.
Handling Customers Concerns & Objections
Gain insights into understanding what customer objections truly represent and build confidence in addressing them. Learn a practical five-step method to effectively handle customer concerns, ensuring a positive and constructive interaction.
Attitude, Consistency and Teamwork
Discover the essence of our "Attitude, Consistency, and Teamwork" module within our Legendary Customer Service program. Explore key fundamentals that pave the way for delivering exceptional service. Learn how your mindset towards customers influences their experience. Understand that everyone, regardless of role, is a face of the company impacting customer interactions. Develop the courage to consistently do what is right, fostering a culture of excellence in customer service.
What is Legendary Customer Service?
Uncover the significance of prioritizing customer service and learn to create a culture that emphasizes stellar service from the front line to the executive suite. Elevate your approach to customer care and join us in building a legacy of exceptional service.
Program Outline
Extreme Ownership
Embark on a transformative journey with our Extreme Ownership program, which introduces the 12 Principles of Leadership derived from the unparalleled success of Navy SEALs and led by Jocko Willink, co-author of the acclaimed book "Extreme Ownership: How U.S. Navy SEALs Lead and Win," participants will discover how to apply these principles to lead teams and organizations effectively. Through immersive learning experiences, participants will gain insight into the mindset and strategies that drive SEAL teams to peak performance, learning to take full responsibility for their actions and outcomes. This program is the perfect addition to any leadership, sales, or management course outline, offering actionable insights and proven strategies for success in today's dynamic business environment.
Additional Modules
"Unlike some of the seminars I have sat through in the past, I found the program you put together to be much less pie in the sky/kumbaya/theoretical and more practical/nuts and bolts/shovel ready."
Centurion
"I have noticed 'improvement' already in the sense of the kids getting along better, being happier in the mornings as well as a 'warmer' family life!"
Weatherford
"In follow-up with our staff, I have found them successfully employing many new techniques for getting and keeping clients, such as warm-up letters for cold calls, developing referrals, and gaining appointments."
