Legendary Customer Service

"Every contact we have with a customer influences whether they'll come back.
We have to be great every time or we'll lose them."

All recommended numbers are to ensure optimal participation and facilitator/attendee ratio.

Objective:

Unlock the secrets to making business easier through our transformative program on Legendary Customer Service. Recognize the immense value of retaining existing customers, where it's seven times easier to maintain than acquire new ones.

Delve into the essence of the 3 R's - Retention, Referrals, and Repeat Business - as you explore how leading companies foster a customer service culture that redefines success. Understand the art of creating an environment that not only retains customers but also generates word-of-mouth referrals and encourages repeat business.

Equip yourself with the Tools for Success by learning the proven approaches utilized by the top 5% of business development professionals. Elevate your customer service skills and contribute to the creation of a legendary customer experience that sets your business apart.

Enroll in "Legendary Customer Service" and pave the way for making business easier by cultivating enduring customer relationships, driving referrals, and ensuring repeat business for sustained success.

22 Hour

Duration

Location

3Day In Person Training

Online

Virtual Options

Suggested Minimum Participants

10-16

Our Coaches and Trainers

Gary Waldron

Founder and CEO

Tom Pierce

Business Development, Leadership Coaching and Project Management

Kevin Satter

Business Development and Leadership Associate

Chris Spafford

Business Development and Management Coaching

Additional Modules

NEW MODULES

If the program you are looking at doesn't meet the 21hr grant requirments take a look at adding some of our latest modules.

The Importance of After Sales Support & Service

Explore the critical role of managing customer expectations and discover strategies for creating ongoing trust and confidence. Learn to assure customers of your knowledge and capabilities to support them effectively. Join us in cultivating a continuous customer service drive within your organization, ensuring lasting satisfaction and loyalty.

How to Improve Customer Service

Discover the top three actions to enhance and sustain customer service excellence. Explore the key service attributes that hold significance for customers and learn effective strategies to address them. Acquire the skills to communicate with comfort and confidence, ensuring a positive and impactful interaction with your customers. Elevate your customer service approach with actionable insights and strategies.

Dealing with Different Behavior Styles

Understand that people aren't difficult; they're simply different. Acquire the skills to identify and communicate effectively with individuals of diverse styles, ensuring their concerns are addressed and trust is gained. Join us in fostering meaningful connections through an enhanced understanding of diverse behaviour styles.

Handling Customers Concerns & Objections

Gain insights into understanding what customer objections truly represent and build confidence in addressing them. Learn a practical five-step method to effectively handle customer concerns, ensuring a positive and constructive interaction.

Attitude, Consistency and Teamwork

Discover the essence of our "Attitude, Consistency, and Teamwork" module within our Legendary Customer Service program. Explore key fundamentals that pave the way for delivering exceptional service. Learn how your mindset towards customers influences their experience. Understand that everyone, regardless of role, is a face of the company impacting customer interactions. Develop the courage to consistently do what is right, fostering a culture of excellence in customer service.

What is Legendary Customer Service?

Uncover the significance of prioritizing customer service and learn to create a culture that emphasizes stellar service from the front line to the executive suite. Elevate your approach to customer care and join us in building a legacy of exceptional service.

Program Outline

Managing 4 Generations In The Work Place

In today's dynamic work environment, navigating the nuances of multiple generations working together presents both challenges and opportunities. With over three decades of experience in business development, leadership, and coaching, I've observed firsthand the diverse values, communication styles, and work ethics that each generation brings to the table. In this article, we'll delve into the distinct characteristics of Baby Boomers, Generation X, Millennials, and Generation Z, exploring their unique perspectives and motivations. Additionally, we'll provide actionable insights and effective management strategies to help leaders foster collaboration and maximize productivity across generational lines in the workplace.

Social Media and Business Development

In the ever-evolving landscape of business development, harnessing the power of social media has become essential for prospecting, gaining appointments, and generating leads. With the advent of technology, the sales game has undergone a profound transformation, offering unprecedented opportunities for connection and engagement. In this module, we'll explore the strategies and tactics necessary to leverage social media effectively in the sales process. From building a compelling online presence to utilizing targeted outreach and engagement techniques, participants will learn how to navigate the digital realm to expand their network, nurture relationships, and ultimately drive business growth. By mastering the art of social selling, individuals can adapt to the changing dynamics of sales, capitalize on emerging opportunities, and stay ahead in today's competitive marketplace.

Extreme Ownership

Embark on a transformative journey with our Extreme Ownership program, which introduces the 12 Principles of Leadership derived from the unparalleled success of Navy SEALs and led by Jocko Willink, co-author of the acclaimed book "Extreme Ownership: How U.S. Navy SEALs Lead and Win," participants will discover how to apply these principles to lead teams and organizations effectively. Through immersive learning experiences, participants will gain insight into the mindset and strategies that drive SEAL teams to peak performance, learning to take full responsibility for their actions and outcomes. This program is the perfect addition to any leadership, sales, or management course outline, offering actionable insights and proven strategies for success in today's dynamic business environment.

Integrating AI and Business

In the contemporary business landscape, integrating artificial intelligence (AI) has become a transformative force, reshaping traditional paradigms and revolutionizing operational efficiency. As technology continues to advance, AI presents unparalleled opportunities for businesses to streamline processes, enhance decision-making, and drive sustainable growth. In this module, we'll explore the myriad applications of AI in business development, from predictive analytics to personalized marketing automation. Participants will gain insights into how AI-powered tools can empower sales teams to identify valuable prospects, tailor messaging to individual preferences, and optimize engagement strategies for maximum impact. By embracing AI-driven solutions, businesses can unlock new avenues for innovation, gain a competitive edge, and chart a course towards long-term success in today's digital age.